Privacy Policy | Threadlet


This privacy policy discloses the privacy practices for Threadlet ( https://www.threadlet.com.au) . This privacy policy applies solely to information collected by this web site. It will notify you of the following:




Information collection, use, and sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via your email provider, your email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to contact you and for reasons associated with obtaining a cheaper electricity rate (outlined in the Privacy Policy and Terms and Conditions). We will not share your information with any third party outside our organisation, the energy distributor of your listed address and the energy retailer which you have chosen to use. Moreover, your information will not be used other than as necessary to access your meter data, create a new connection/account with an energy retailer and/or to fulfill your request, e.g. to process a credit card or bank account details. 

Unless you ask us not to, we may contact you via email or phone in the future to tell you about specials, new products or services, or changes to this privacy policy. 




Your access to and control over information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:




Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Credit card information and bank account details

We do not store your credit card information directly. It is passed through to a third party credit card processing merchant using 128-bit SSL encryption. We only keep your credit card's brand, last 4 digits and expiration date to assist and remind you of any billing related issues.

How will we perform direct debit transactions? What information is held?




Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in with a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

If you do not want to be tracked by Google Analytics you may opt-out using Google's official opt-out browser add-on .




Links

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.




Updates

Our privacy policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 0401 214 607 or 0419 815 501, or via email through the form submission which can be found here.

Last updated April 1st 2020